Do you have examples of successful automation projects?

Yes. A few concrete examples from our cases page.

For a major Belgian energy supplier, we replaced a basic FAQ bot with a generative AI assistant that understands context rather than just matching keywords. A customer contact assistant now categorises incoming requests, summarises emails, and routes cases to the right team automatically. The result: over 150,000 requests categorised annually, with around 80% of complex cases routed correctly on the first attempt.

For FPS Justice, we built an AI virtual assistant that helps judges and court staff with case preparation research. The system works across Belgium's three official languages and operates in a secure, isolated environment. It reduced the time spent gathering information before hearings without removing human judgment from the process.

For BASF Antwerp, we centralised the management of over 200 internships per year using Microsoft Power Apps and Power Automate. What was previously handled through fragmented emails and documents became a single platform covering safety documentation, communications, and workflows between BASF, schools, and interns.

You can read all our case studies at roborana.com/cases