How do you measure the success of an automation project?

By defining metrics before you build, not after. Roborana establishes baselines during strategy, then tracks the same metrics through pilot and production.

‍

The key metrics for most processes are: FTE hours consumed (how much staff time goes into the process weekly), processing time per item (how long each invoice, case, or document takes), error rates (percentage of items with mistakes), throughput (items processed per day or week), and adoption rate (percentage of cases handled automatically vs manually).

‍

Measure at three points: baseline before automation, during pilot, and ongoing in production. For example, if manual invoice processing takes 20 hours per week and automation brings that to 2 hours, you've freed 18 hours weekly. At 50 euros per hour, that's 47,000 euros annually in direct savings.

‍

Adoption is the metric many teams overlook. If the solution works but staff don't use it, the project fails. Roborana's adoption phase tracks how quickly teams transition and what friction points remain.

‍

We set up dashboards to monitor these metrics continuously. Monthly reviews show whether performance holds, volumes change, or quality drifts. This keeps the solution healthy over time.