A process used to identify and prioritize use cases for new technology initiatives within an organization.
A process used to identify and prioritize use cases for new technology initiatives within an organization.
Value Discovery involves workshops and interviews to gather information about tasks and processes, assess their feasibility for new technologies like AI and automation, and map them to appropriate solutions within the technology stack. For example, AI can be used to enhance customer service through chatbots, while automation can streamline repetitive administrative tasks. The outcome is a Value Discovery report that includes a high-level business case and recommendations on the prioritization of use cases.
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