How to reduce impact of Covid-19?

With the outbreak of COVID-19, our focus has shifted to making our contribution to support the economy and organizations who suffer the most from the effects of the virus. Using RPA, we encourage organizations to face actual challenges in terms of data processing and process optimization.

The Corona (Covid-19) crisis shakes entire sectors to their very foundation. Tomorrow will be different from today or yesterday. When the day after tomorrow hits, organizations will have to operate in a context where the normal state has tremendously changed. The virus comes not only with challenges that significantly impacts the lives of employees and the operability of businesses; it will also transform common business processes forever. Current short-term effect of the virus is that large amounts of administration data (healthcare or technical unemployment data) are overloading certain processes and organizations. Simply because the right resources for processing this extra data are not available. For instance, employees are working now remote, which can come with lots of challenges as they often don’t have the right VPN connection, preventing them from having access to necessary documents or systems. And even when they have access, these employees are already struggling to keep up with the backlog of other processes.

This often results in:

  • Administrative employees become technically unemployed or they don’t have the necessary capacity to work on other processes as well;
  • Long throughput times to process the large number of new cases, for example contract changes, documents for technical unemployment etc.
  • Hiring new employees to increase the bearing capacity becomes complex as it’s hard to train them remotely and get them up and running fast enough.

The benefits of Robotic Process Automation (RPA) in times of crisis

And that’s where RPA comes in! RPA enables organizations to build software robots that imitate the actions of human workers and automate repetitive or unchallenging tasks in a structured and autonomous way. These robots can be built pretty fast, unlike new employees that require fast and intensive training to accommodate this workload peak. The training of new employees can require a great deal of (time) investments: they need to get acquainted with the functioning of the organization, contracts need to be fixed, setups need to be done and there is always the risk of hiring someone that you haven’t met in real life in terms of a cultural fit. In contrast, the deployment of an RPA-bot is swift and easy to instruct. Building an RPA-bot to take over these administrative tasks eliminates the need for immediate hiring new administrative forces in case of crisis. This results in huge benefits in terms of productivity and efficiency.

Also for us, as a service provider, this is a challenging period. New customers are hesitating to start new projects not knowing what the future will bring. However, we are fortunate that we could help two clients with typical Corona (Covid-19) cases that are ideally suited for RPA.

One of the key players in the health care insurance industry in Belgium faced the challenge of an increasing inflow of documents and insufficient manpower to process them. As they offer their disabled members the possibility to submit their declaration documents through mail, employees working on allowances and logistics were unable to save all documents in the DMS (Document Management System). Because of the increased amount and large size of files, the lead time to process one item increased significantly leading to insufficient manpower to process all the incoming items. To face this increasing backlog of documents, RoboRana enhanced their horsepower with temporary virtual workforces.

In addition, we provided support to a contact center which faced the challenge of exploding business transactions. As they supply services for digital television contractors, they received thousands of requests for contract changes that need to be followed up manually in the CRM-system. Due to a lack of manpower, they are unable to process these requests in time, with a huge backlog as a result. To be able to process al these contract changes in time, we provided them with robots that automate this process and relieve their backlog.

Let’s start your intelligent automation journey today!

At RoboRana, we provide organizations the tools and knowhow to alleviate these Corona challenges with process automation. To be able to quickly pick up the actual challenges and help organizations to survive and overcome, we have adapted our services in the light of this Covid-19 crisis. Offering simple accessible RPA automation services is our main goal today. In a couple of days, we build an automated solution that fits the purpose. We minimize the license cost and start instantly with a deeply trained RPA team. This way, we can help to reduce the extra work involving the Covid-19 crisis and improve the overall survival rates for any type of organization!

Do you want to face your challenges in your administrative processes and are you ready to explore the benefits of RPA? Let’s talk Intelligent Automation! 🐸

And be safe and take care of your colleagues (even though some are virtual workers), friends and family!

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April 1, 2020

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