Customer Portal: Helping customers better & faster
Customer Portal: Helping customers better & faster
Client's Challenge
Customer service and responding to requests are important parameters for customers to stay and be satisfied. This company received multiple requests from customers via different means (email, website & others). The handling of these requests took a long time and customers needed to wait for quite some time without receiving any feedback.
Our Solution
Together with our client, we developed a centralized solution to handle requests that are centrally captured in a web portal using a low code platform. Customers can create, adapt and receive feedback on the status of their request within this portal. The back-office tool helps the internal team to handle the requests efficiently with all information and possible actions to perform centrally available.
The collaborative approach of building the solution together was key for the customer to be able to maintain and adapt the solution to changing needs of their back-office employees and customers.
As Codux believes in enabling the customer to be self-sufficient, this was a perfect fit.
Impact Created
- Increased customer satisfaction with transparent communication of request status
- Reduced effort because of a central overview of all requests.
- Automated flows to improve the processing time of requests
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