Low code complaint management app increases customer satisfaction

Low code complaint management app increases customer satisfaction

Public

Client's Challenge

In  order for an institution to continuously improve and adapt, it needs  feedback. This feedback is often readily provided in the form of complaints.  These can provide a wellspring of valuable information if only we are capable  of efficiently collecting, managing and processing them. But handling  complaints within large organizations is all but straightforward. After  receiving a complaint, it needs to be reviewed, updated and assigned to the  correct persons. This whole cascade of validating the reply before it's  signed and send to the plaintiff can be a cumbersome process. It is complex  and error-prone due to the manual actions and limited transparency in the  cascade.

Our Solution

Using low code development we completely remodeled the complaint handling process and developed an application that gives access and gives input to the different people involved.    

Through improved user interfaces we ensure that stakeholders can view and interact with complaints in an intuitive fashion. By actively reviewing the previous processes, we make sure the current process model is streamlined and fit for the task while leaving enough flexibility for users within complaints management to use their own judgment to react to unusual situations on the fly.

Finally, by automating reporting, we ensure that essential information is retained and accessible in a way that ensures continuous improvement.

Impact Created

  • High  gain in efficiency and complaint follow up
  • Flexibility were needed for users to intervene in unusual situations
  • Automated reporting for easy access to data
  • Improved customer/internal user experience

Other cases

What are the benefits of the OutSystems platform?

This article will explore the benefits of using OutSystems and why it is a game-changer in the industry.

CASE STUDY

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros

LABEL

Heading

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros

LABEL
CASE STUDY

Contact us

and transform your business to tackle the digital age more efficiently.

Thank you! Your submission has been received!
You'll hear from us very soon.
Oops! Something went wrong while submitting the form. Please try again!
Filter #1 - Industry
This is some text inside of a div block.
Filter #2 - Technology
Filter #3 - Entity
Filter #4 - Partner