Managing expenses from external suppliers

Managing expenses from external suppliers

Public Sector

Client's Challenge

In the  context of a legal investigation, the federal Justice department calls upon  service providers that act as experts in their field.     Each expert submits their cost statements by email to the district’s  appraisal office.     Due to the manual process, and a lack of a central system, a backlog of  cases has formed, incomplete cases are submitted, following up on case  corrections is difficult, communication with the experts is not tracked, and  there is no overview of the workload.

Our Solution

We streamlined and transformed the processes across the different Belgian appraisal offices to create a unified process.

For the external providers, we build a low code web portal for the experts to submit and follow-up cost statements and other documents.

These documents are automatically routed to the correct appraisals office where the staff members can review, follow-up and mange the cost statements.

Impact Created

  • Standardized  process
  • Clear follow-up for experts & staff members
  • Reduced case backlog
  • Clear reports on case workload

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